Return Policy:
Your satisfaction is our top priority
In-Stock Items:
If you are not satisfied with your order, you may return the products within thirty (30) days of receipt for a refund or exchange for the items(s). Items purchased during the Holiday Season (November 1 13 December 25th) will have until January 31st of the following year to either exchange or return any items. Refund or exchange credit excludes original shipping / packaging fees as well as gift wrap charges. Shipping fees on the return shipment are the customer's responsibility unless prior arrangements have been made with MariposaHill.com customer service department.
All returned items must still be in their original selling condition with all original tags attached. Items also need to be free of dirt and debris (including pet dander). In the event an item is returned in a condition where it can not be resold, the order will be sent back to you and additional shipping charges will apply.
Orders with free shipping, there will be a $7.95 shipping / handling /restocking fee deducted from the total amount credited.
Exchanges
1) Contact us for an Exchange Authorization Number. We usually respond to requests within 1 working day.
2) Print and fill out the Exchange Form.
3) Pack and send the item(s) to be returned to:
Attn: Returns
1633 Bayshore Hwy, Suite 115
Burlingame, CA 94010
** We cannot be responsible for lost or misdelivered return shipments. Delivery confirmation and insurance is highly recommended.
4) We will issue a refund to your credit card after the package is received and inspected.
5) For orders with free shipping, there will be an $7.95 restocking fee deducted from the total amount credited.)
Returns
1) Contact us for an Return Authorization Number. We usually respond to requests within 1 working day.
2) Print and fill out the Return Form.
3) Pack and send the item(s) to be returned to:
Attn: Returns
1633 Bayshore Hwy, Suite 115
Burlingame, CA 94010
** We cannot be responsible for lost or misdelivered return shipments. Delivery confirmation and insurance is highly recommended.
4) We will issue a refund to your credit card after the package is received and inspected.
5) For orders with free shipping, there will be an $7.95 restocking fee deducted from the total amount credited.
Drop-Ship Items:
Items Delivered Incomplete or with Defects
If your item arrives directly from the manufacturer and is either missing parts or is defective please contact the manufacturer directly as many drop ship products are covered under a manufacturer warranty. The manufacturer will work with you to determine whether they need to send replacement parts or replace the item.
Returns
Drop ship items are special orders and incur a restocking fee of 25% for reasons other than manufacture defect. If for some reason you are not satisfied with your order, you may return the products within thirty (30) days of receipt for a refund or exchange for the items(s). Refund or exchange credit excludes original shipping charges.
Please note that all returned merchandise must be in the original selling condition, in its original carton with all packing materials, tags, manuals, and registration cards.. Items also need to be free of dirt and debris (including pet dander). In the event an item is returned in a condition where it can not be resold, the order will be sent back to you and additional shipping charges will apply.
1) Contact us for an Return Authorization Number. We usually respond to requests within 1 working day.
2) Print and fill out the Drop Ship Exchange Form. / Return Form.
3) Pack and send the item(s) to be returned to:
Attn: Returns
1633 Bayshore Hwy, Suite 115
Burlingame, CA 94010
** We cannot be responsible for lost or misdelivered return shipments. Delivery confirmation and insurance is highly recommended.
Bedding and Personalized Items:
Custom orders include (but are not limited to) bedding and all personalized or monogrammed items. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify. You have up to 2 business days from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 2 days custom orders are non-refundable. Upon delivery, please take time to inspect all shipped items carefully for any defects or damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 3 business days of delivery. Unfortunately,claims made after the 3 business day window will not be accepted and are unable to be returned.
If for any reason your custom piece does not arrive with the specifications that you selected when ordering, Mariposahill.com reserves the right to have the item or items replaced and reshipped at no additional charge to you. You should contact us immediately if this occurs so that we can get the replacement in the works as soon as possible.
Mariposahill.com does everything possible to assure a smooth and prompt delivery of your custom items. However, be aware and consider that there are circumstances out of our control that may arise and result in a delay in the production or delivery of your items. We do our best to give accurate lead times for each manufacturer but estimated lead times are not a guarantee of a specific delivery date. We welcome your inquiries as the estimated delivery time approaches and we can follow up to give you a more specific idea of your ship date at that time.
Payment Policy:
We accept MasterCard, Visa, American Express, Discover and Paypal. Your credit card is charged as soon as your order is placed.
Shipping Policy:
Shipping Information
Standard Shipping:
MariposaHill.com offers flat rate shipping fee of $6.95 to most destinations. P.O Boxes, APO and FPO (military addresses) are a flat rate of $7.95. Standard shipping orders are sent either via US Postal Service or Fed-ex Ground delivery depending on the size and weight of the package. Most orders ship within 1-2 business days and arrive within three to five business days from the actual ship date.
MariposaHill.com is not responsible to delivery delays due to inclement weather or orders that are held by Amazon.com for various reasons.
- Address correction / rerouting fee: $8 (as imposed by carrier). You will be contacted if this applies to you
Express Shipping
Express shipping is available to most destinations and are most often sent via Fed-ex 2 Day Service. Most orders ship within 1-2 business days and arrive two business days from the actual ship date. Rates are determined by the size/weight of the package. Please feel free to inquire for an accurate shipping quote.
MariposaHill.com is not responsible to delivery delays due to inclement weather or orders that are held by Amazon.com for various reasons.
- Address correction / rerouting fee: $15 (as imposed by carrier). You will be contacted if this applies to you.
International Shipping
International shipping is available to most countries. Rates are determined by the size/weight of the package plus a $5 handling fee. Most international orders are sent via US Postal Service 1st class Mail. If International Express shipping is needed or for a shipping quote please contact support2009@mariposahill.com
- Due to policies of foreign counties delivery times vary and can not be guaranteed.
- Gift packaging is not recommended for international shipments due to Customs Clearance and inspection.
- Duties/taxes/importation fees may be applicable to your order and are levied upon arrival into your country. All fees are the responsibility of the recipient.
- Address correction / rerouting fee will be charges according to charges imposed by carrier. You will be contacted if this applies to you.
- MariposaHill.com does not ship oversized items internationally.
Oversized Items
Items that are extra heavy or bulky can be considered oversized by our shipping carriers and a surcharge may apply. If an item does require a shipping surcharge, the amount is stated within the item's product descriptions. Shipping surcharges are applied in addition to regular shipping fees.
Frequently Asked Questions
Sales Tax
Q: Will I pay sales tax?
A: Absolutely not; think of the savings!
Ordering and Shipping
Q: 1. How soon will I get my order?
A: Most orders ship within 1-2 business days of us receiving the order and FOR STANDARD SHIPPING arrive within three to five business days from the ship date. EXPEDITED SHIPPING IS SENT VIA FED-EX 2 DAY SERVICE OR POST OFFICE EXPRESS. Orders shipped to California can be sent via U. S. Post Office Priority Mail with a 2 to 3 day delivery time from ship date for a significant savings over the FedEx 2 day service. While not a guaranteed 2 day time frame, the U. S. Post Office does deliver on Saturdays while FedEx does not. PLEASE NOTE: Addresses with P.O. boxes, and very remote locations will be sent via the Post Office.
Q: 2.What does standard shipping mean?
A: We shipped via FedEx ground or U.S. Post Office. Addresses with P.O. boxes, and very remote locations will be sent via the Post Office.
Barefoot Dreams Products
Q: 1. How do I determine the size for a Barefoot Dreams robes?
A: : The new Barefoot Dreams Bamboo blend robe runs a bit smaller than the previous CozyChic® line (which ran extra roomy). Please see the chart below to figure your size.
| Barefoot Dreams Robe Sizes Chart | ||||
| Height | Under 5"0 |
5"0-5"6 |
5"8-5"6 |
5"8 and Over |
| Clothes Size | Size 6 or Smaller |
Size 6 or Smaller |
Size 2 to 14 |
Size 2 to 18 |
| Youth Size (38" L) | X |
|||
| Size 1 (40" L) | X |
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| Size 2 (44" L) | X |
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| Size 3 (46" L) | X |
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Q: 2.What is Bamboo Chic® ?
A: Fabric made from the bamboo plant is an increasingly popular and eco-friendly alternative to cotton and fabrics from man-made materials. Unlike cotton, fast growing bamboo is naturally resistant to pests and does not require the use of pesticides and chemical fertilizer to thrive. Bamboo fabric has excellent wicking and insulating properties, and has also shown antibacterial and antimicrobial properties. With all the same softness and comfort of their former blend, Barefoot Dreams has phased in the Bamboo Chic® line as a replacement to the CozyChic® line of products.
Place of Production
Q: Are any of your products made in the USA?
A: Yes, all of our Little Giraffe and Baby Bonkie, and most of the SwaddleDesigns® products are made in the USA.
Baby Safe Products
Q: Which stuffed animals or toys would be safe for a baby?
A: All of our Baby Gund® and North American Bear® products have embroidered facial features for the gentlest look and feel. The Aurora® plush toys all have either embroidered or lock washer eyes and noses for safety and durability. Manhattan Toy® offers unique and fun activity toys for babies and toddlers, as well as comforting and bonding plush dolls and toys.
Information Security
Q: Is my information safe?
A: Yes, all personal information such as credit cards and addresses are kept confidential. We do not sell or give any information to third parties.
Gift Wrapping
Q: Is gift wrapping available?
A: Yes, we have a flat rate of $6.95 per gift box for almost all purchases. We use color coordinated tissue, gift boxes made of post consumer recycled content, and colorful ribbon to top it off. A personalized gift card is included with this service. Very large oversize items can not be sent gift wrapped.
